Shipping Policy.

Secure, discreet, and compliant delivery for research materials.

Last Updated: September 7, 2026

US Domestic Shipping Only

Lucient House ships exclusively within the United States. We do not offer international shipping at this time to ensure regulatory compliance and maintain the integrity of temperature-sensitive research compounds.

We do not ship to international addresses, US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands), APO/FPO/DPO addresses, or freight forwarding services.

Processing & Transit Times

Same-Day Processing

We aim to process and fulfill orders placed before 1:00 PM EST on business days (Monday-Friday, excluding holidays) the same day. Orders placed after 1:00 PM EST will be processed the next business day. Depending on order volume and verification requirements, fulfillment may take 1–2 business days.

2-Day Delivery

Shipments are sent via FedEx or UPS, depending on whether standard or priority shipping is selected at checkout. You will receive a tracking number via email as soon as your order leaves our facility.

Weekend & Holiday Orders

Orders placed on weekends or federal holidays will be processed on the next business day. No processing or shipping occurs on Sundays.

Shipping Costs

Free Shipping: Orders of $200 or more qualify for free 2-day shipping via FedEx or UPS.

Orders Under $200: A flat-rate shipping fee will be applied at checkout based on your location and order size. Exact shipping costs are displayed before order confirmation.

Packaging & Discretion

Your privacy and the security of your research materials are paramount. All orders are shipped with the following protections:

Discreet Packaging

Plain, unmarked packaging with no external labels indicating contents. Shipper address shows fulfillment center, not company name.

Tamper-Evident Seals

All packages include tamper-evident seals. Do not accept packages with compromised seals.

Temperature Protection

Temperature-sensitive items include insulation and cold packs as needed to maintain integrity during transit.

Signature Optional

Standard delivery does not require signature. Contact us if signature confirmation is preferred for your location.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Lucient House is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, reshipment will be at the customer's expense.

Order Cancellation Before Shipment

If you need to cancel an order before it has shipped, contact us at support@lucientlabs.us as soon as possible. Orders that have not yet entered fulfillment can be canceled for a full refund. Once an order has been packed and labeled, cancellation may not be possible.

Refused Shipments & Delivery Issues

Lucient House reserves the right to refuse shipment to:

  • •Residential addresses without verified research affiliation (we may request institutional email, lab documentation, or additional ID)
  • •PO Boxes without prior approval
  • •Addresses associated with previous policy violations
  • •International addresses (including US territories)

If a shipment is refused or returned to us due to delivery failure, you will be contacted. Reshipment may require additional verification or fees.

Failed Deliveries

If a shipment is returned to us due to delivery failure (incorrect address, refused delivery, or unclaimed package), we will contact you. Reshipment may require address verification and will be at the customer's expense.

State-Level Restrictions

Certain peptide compounds may be subject to additional legal restrictions in specific states. Lucient House monitors regulatory changes and will not ship products to jurisdictions where doing so would violate applicable law.

If your order is affected, we will contact you before processing and may offer alternative products or a full refund.

Shipping Insurance

Shipping insurance is available as an optional add-on at checkout. We strongly recommend purchasing insurance for your order.

With Insurance

Your order is covered for transit damage, loss, or theft. We will replace or refund insured orders that are damaged in transit or never delivered.

Without Insurance

You accept full responsibility for your shipment once it leaves our facility. We cannot issue refunds or replacements for transit damage, loss, or theft without insurance coverage.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number from the shipping carrier. You can also track your order anytime:

Track Your Order →

Questions About Shipping?

Lucient House LLC

1174 Marlane Rd, Toms River, NJ 08753

support@lucientlabs.us