Talk to the lab. We'll get back to you.

Within 24 hours on business days (Mon–Fri, 9am–6pm EST). For urgent order issues, include your order number in the subject line.

You'll receive a tracking email when your order ships. You can also check your status at our order tracker — no account needed.

First, make sure your billing address matches your card exactly. If the issue continues, try a different payment method or contact your bank to authorize the transaction. You can also email us for alternative payment options.

Every Gray Matter order includes a supplier COA where available. Gold Reserve orders include an independent US lab CoA with every shipment. CoAs are also accessible through our COA portal using your batch number.

Email support@lucientlabs.us immediately with your order number and a photo of the issue. Photo evidence is required for all claims. Once verified, we'll reship within 24 hours at no cost.

No. We ship exclusively within the United States to maintain regulatory compliance and shipment integrity.

We don't give medical or therapeutic advice, but we're happy to walk you through the specifications, purity data, and published research for any compound in our catalog. Email us with what you're investigating.

Yes. Email us with the compounds and quantities you need and we'll put together a custom quote within 48 hours.