Privacy Policy.
Our commitment to data discretion, transparency, and research confidentiality.
Data Discretion Promise
We collect the minimum amount of information necessary to process your order, verify your eligibility as a qualified researcher, and ensure compliance with research distribution laws. We do not sell, trade, or rent your personal information to third parties.
Information We Collect
Account & Order Information
- •Name, email address, and shipping address
- •Payment information (processed securely through our payment partners)
- •Order history and transaction records
- •Communication records related to your orders
Research Compliance Information
- •Age verification (confirmation that you are 21+ years of age)
- •Research affiliation or institution (when provided)
- •Acknowledgment of Research Use Only status
How We Use Your Information
Your data is used strictly for:
- →Order fulfillment and processing
- →Shipping and delivery coordination
- →Communication regarding your research materials
- →Age and researcher verification
- →Compliance with regulatory requirements
Regulatory Disclosure Notice
Due to the nature of research chemical distribution, we may be required to disclose order records to regulatory authorities.
We may disclose order records to regulatory authorities (FDA, DEA, state boards) when required by law, subpoena, or regulatory inquiry. Purchase records are retained for a minimum of 3 years to comply with potential audit requirements. This is standard practice for research chemical distributors and is required for maintaining our distribution licenses.
Your Rights (CCPA & GDPR)
Our practices are designed to align with CCPA and GDPR standards. You have the right to:
Request Access: Obtain a copy of the personal data we hold about you
Request Correction: Correct inaccurate or incomplete data
Request Deletion: Request deletion of your personal data
Opt-Out: Opt out of marketing communications
Please note that we are legally required to maintain certain order records for tax and compliance purposes, even after a deletion request. Contact us at support@lucientlabs.com to exercise any of these rights.
Payment Processing Disclosure
Due to regulatory requirements for research chemical distribution, transactions are processed through specialized merchant accounts that comply with banking regulations for this industry. Additional verification may be required by our payment processors. We share necessary transaction data with processors to comply with card network and banking requirements.
Orders may be subject to additional verification, and we reserve the right to cancel orders that cannot be processed through our payment partners.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure storage with access controls
- Regular security audits and updates
- Payment data processed through PCI-compliant partners