Privacy Policy.
Our commitment to data discretion, transparency, and research confidentiality.
Last Updated: September 7, 2026
Data Discretion Promise
We collect the minimum amount of information necessary to process your order, verify your eligibility as a qualified researcher, and ensure compliance with research distribution laws. We do not sell, trade, or rent your personal information to third parties.
Information We Collect
Account & Order Information
- •Name, email address, and shipping address
- •Payment information (processed securely through our payment partners)
- •Order history and transaction records
- •Communication records related to your orders
Research Compliance Information
- •Age verification (confirmation that you are 21+ years of age)
- •Research affiliation or institution (when provided)
- •Acknowledgment of Research Use Only status
How We Use Your Information
Your data is used strictly for:
- →Order fulfillment and processing
- →Shipping and delivery coordination
- →Communication regarding your research materials
- →Age and researcher verification
- →Compliance with regulatory requirements
Cookies and Tracking Technologies
Age Verification Cookie: When you confirm your age, we store a 30-day cookie containing only a confirmation flag and expiration timestamp. No personal information is stored in this cookie.
Session Cookies: We use session cookies to maintain your browsing session, shopping cart, and site preferences. These expire when you close your browser.
Analytics: We use privacy-respecting analytics tools to understand site usage patterns. We do not use Google Analytics and do not share analytics data with advertising networks.
Payment Processor Cookies:Our payment partners may set cookies necessary for secure transaction processing. These cookies are governed by the respective payment processor's privacy policy.
You may disable cookies through your browser settings. Disabling cookies may require you to re-verify your age on each visit and may affect certain site functionality.
Regulatory Disclosure Notice
Due to the nature of research chemical distribution, we may be required to disclose order records to regulatory authorities.
We may disclose order records to regulatory authorities (FDA, DEA, state boards) when required by law, subpoena, or regulatory inquiry. Purchase records are retained for a minimum of 3 years to comply with potential audit requirements. This is standard practice for research chemical distributors and is required for maintaining our distribution licenses.
Data Retention
We retain different categories of data for specific periods based on legal and operational requirements:
Order and transaction records: 7 years (IRS requirements and regulatory compliance)
Account information: Duration of active account plus 3 years after account closure or last activity
Age verification: 30-day browser cookie; server-side verification logs retained for 3 years
Communication records: 3 years from the date of communication
Analytics data: Up to 12 months
When retention periods expire, data is securely deleted or anonymized.
Your Rights Under California Law (CCPA)
Under the California Consumer Privacy Act, you have the following rights:
Right to Know: Request a copy of the personal information we have collected about you in the preceding 12 months
Right to Delete: Request deletion of your personal data, subject to legal retention exceptions
Right to Opt-Out of Sale: We do not sell personal information. No opt-out action is required
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
Legally required records (such as order and tax records) must be retained per the retention periods above, even after a deletion request. To exercise any of these rights, email support@lucientlabs.uswith the subject line "Privacy Rights Request." We will respond within 45 days.
Do Not Track
Our Site does not respond to "Do Not Track" browser signals. We do not track users across third-party websites for advertising purposes.
Children's Privacy
Our Site and products are restricted to individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn we have collected information from a person under 21, we will delete that information and cancel any associated order.
Business Transfers
In the event Lucient House LLC is acquired, merged, or sells substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site before your information becomes subject to a different privacy policy.
Payment Processing Disclosure
Due to regulatory requirements for research chemical distribution, transactions are processed through specialized merchant accounts that comply with banking regulations for this industry. Additional verification may be required by our payment processors. We share necessary transaction data with processors to comply with card network and banking requirements.
Orders may be subject to additional verification, and we reserve the right to cancel orders that cannot be processed through our payment partners.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure storage with access controls
- Regular security audits and updates
- Payment data processed through PCI-compliant partners
Questions About This Policy?
Lucient House LLC
1174 Marlane Rd, Toms River, NJ 08753
support@lucientlabs.us