Refund Policy.

Clear terms for returns, exchanges, and order issues.

Last Updated: September 7, 2026

All Sales Are Final

Lucient House does not offer refunds or returns on any products once they have left our facility. The only exception is when shipping insurance was purchased at checkout, which covers transit damage, loss, or theft.

Why This Policy Exists

Research peptides are sensitive materials that require strict handling and storage conditions. Once a shipment leaves our facility, we can no longer verify:

Temperature Integrity

Whether the compound was exposed to temperatures outside the recommended range during or after delivery.

Storage Conditions

How the product was stored after delivery (light exposure, temperature, humidity).

Product Tampering

Whether the vial has been opened, reconstituted, or otherwise compromised.

Chain of Custody

Who has handled the product after it left our facility.

This policy exists to maintain product integrity for all customers and to comply with research material handling standards. We cannot resell any product that has left our facility.

Order Cancellation Before Shipment

If you need to cancel an order before it has shipped, contact support@lucientlabs.us. Orders that have not entered the fulfillment process can be canceled for a full refund to your original payment method. Once an order has been packed and labeled for shipment, cancellation may not be possible.

Shipping Insurance Coverage

Shipping insurance is an optional add-on available at checkout. Customers who purchase insurance are covered for:

Transit Damage: Products damaged during shipping (broken vials, compromised seals, temperature excursions)

Lost Packages: Orders marked as delivered but never received, or lost in transit

Theft: Packages stolen after delivery (requires police report for orders over $500)

To file an insurance claim, contact us within 7 calendar days of delivery (or expected delivery date for lost packages) with photos of any damage and your order number.

What Is NOT Covered (Even With Insurance)

Change of Mind: Ordering the wrong product, ordering too much, or no longer needing the items

Opened Products: Any vial with a broken seal or that has been reconstituted

Improper Storage: Degradation due to storage outside recommended conditions after delivery

Research Results: Products that do not produce expected research outcomes (batch variation is disclosed)

If You Decline Insurance

You accept full responsibility for your shipment once it leaves our facility.

By declining shipping insurance at checkout, you acknowledge that Lucient House cannot issue refunds or replacements for any reason — including transit damage, loss, or theft — once your order has shipped. The tracking information provided by FedEx will be considered proof of delivery.

Damaged Products on Arrival

If your order arrives with visible damage:

1

Document Immediately

Take clear photos of the packaging, any visible damage, and the product vials before opening. Do not discard any packaging.

2

Contact Us Within 7 Calendar Days

Email support@lucientlabs.us with your order number, photos of the damage, and a description of what occurred.

3

Claim Processing

If you purchased insurance, we will process a replacement or refund within 5-7 business days of receiving your claim.

Wrong Item Received

If you receive an incorrect item due to our fulfillment error, contact us immediately at support@lucientlabs.us. We will:

  • →Send the correct product via expedited shipping at our expense
  • →Provide a prepaid return label for the incorrect item (if return is required)

This policy applies only to verified fulfillment errors on our part. Please verify your order confirmation email against what you received before contacting us.

Price Adjustments

We do not offer price adjustments or partial refunds if a product goes on sale after your purchase. If you find a lower price before your order ships, contact us and we may be able to cancel and re-order at the new price (subject to our Order Cancellation Before Shipment policy above).

Refund Method and Processing Time

All approved refunds are issued to the original payment method used at checkout. Depending on your payment provider, refunds may take 5-10 business days to appear after we process them.

We do not issue refunds by check, wire transfer, or to a different payment method than the one used for the original purchase.

Chargebacks and Payment Disputes

We ask that you contact us at support@lucientlabs.us to resolve any order issue before initiating a chargeback or payment dispute with your bank or credit card company.

Filing a chargeback without first attempting resolution with us may result in suspension of your account. We cooperate fully with chargeback investigations and will provide all relevant transaction records, shipping documentation, and communication history to the payment processor.

Questions About This Policy?

Our team is here to help. Contact us before placing your order if you have questions about our refund policy or insurance options.

Lucient House LLC

1174 Marlane Rd, Toms River, NJ 08753

support@lucientlabs.us